Refunds &Returns.

Our approach to returns and refunds

Many Bizzle Prints products are printed, personalized, embroidered, fabricated or otherwise produced specifically for each customer. Because custom products cannot always be resold, the return rules for customized orders are different from those for standard, non-custom products.

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable law.

Custom and personalized products

Custom-made, printed, personalized, embroidered, engraved, branded, fabricated or specially sourced products are generally not eligible for return or refund simply because you change your mind after production has started.

Returns for non-custom products

Where a standard, non-personalized product is eligible for return, it should be unused, unworn, unwashed, unaltered and in its original condition with any original packaging, labels and accessories where applicable.

Eligibility may depend on the product, condition, reason for return and any mandatory rights available under applicable law.

Defective, damaged or incorrect products

If you receive an item that is defective, incorrectly produced, damaged before delivery, or materially different from the approved order specification, please contact us as soon as reasonably possible.

Please include:

• your order number or invoice reference;
• a short description of the problem;
• clear photographs of the product and issue;
• photographs of packaging if the order arrived damaged;
• the affected quantity where only part of an order has a problem.

Approved proofs and customer-supplied artwork

Where we provide a proof, mockup or artwork preview, you are responsible for checking spelling, names, contact details, dimensions, quantities, placement, colors and personalization before approval.

If the finished product accurately reflects an approved proof, Bizzle Prints generally cannot provide a refund or replacement for an error that was visible in the approved proof, except where applicable law requires otherwise.

Screen colors can differ slightly from printed or manufactured colors because of monitor settings, inks, materials and production methods. Reasonable production variation is not necessarily considered a defect.

Changing or cancelling an order

Contact us immediately if you need to change or cancel an order. We will try to accommodate requests before production begins.

If artwork preparation, setup, purchasing, sourcing, printing, embroidery or fabrication has already started, cancellation may not be possible or may be subject to deductions for work completed and costs already incurred.

Orders damaged during shipping

If an order appears damaged in transit, take clear photographs of the outer packaging, inner packaging and affected products before disposing of anything. We may need this evidence to review the issue and, where appropriate, raise a claim with the courier.

Before sending a product back

Please contact Bizzle Prints before returning any product. Products sent back without prior return instructions may be delayed or may not be accepted.

How approved refunds are processed

If a refund is approved, it will normally be issued using the original payment method where reasonably possible, unless another method is agreed or required by applicable law.

Processing times can vary by payment provider, bank or card issuer. Depending on the circumstances, the appropriate remedy may instead be repair, reprint, replacement, store credit or partial refund.

Who pays for return delivery?

If a return is required because of a confirmed Bizzle Prints production error, qualifying defect or other issue for which we are responsible, we will provide reasonable return instructions and handle shipping costs as required by applicable law.

Where a discretionary return is accepted for a non-defective product, return shipping costs may be the customer’s responsibility unless agreed otherwise.

Products that may not be returnable